1)How do I sign up?

Submit the signup form to open your first account. Fill in all the required information and click "Open account

Check your email for a message titled "Confirm your email address" and click the button "Confirm email" and you will be redirected to our site.

Fill in all the required information and click "Continue", then select the trading platform.

2) I have opened an account. What do I do next?

After opening an account, check your email to find your account credentials. The next step is to download and install a trading platform. You can find download links in website.

3) How do I change my leverage?

Click on the leverage number in the Primary account section. Make sure you have no open positions or pending orders before changing this parameter.

4) Where can I find all of my accounts?

Open "My Accounts" to see the full list. Here you can view general information including account number, type, currency and balance, switch between accounts, hide or display them on the main page, make deposits and create withdrawal requests.

5) How can I deposit?
You can deposit money in your account page
  • Click on "Deposit" in the menu.
  • Choose a suitable payment system and click on it.
  • Specify the trading account you want to deposit.
  • Specify the information about your e-wallet or payment system account.
  • Type the amount of money you want to deposit.
  • Choose the currency.
  • Click on the “Deposit” button.
6) How can I start trading?

If you have already opened a trading account, receive your login details by email, submit your identification documents for account validation, and made a deposit; the next step is to download the trading platform and start the trading.

7) How can I see the charts?

Please right click on any of the symbols in the Market Watch that you want to see and choose the Chart Window option. Alternatively, you can drag-and-drop any symbol in the chart window.

8) How can I calculate the margin?

The margin calculation formula for forex instruments is the following:

(Lots * contract size / leverage) where the result is always in the primary currency of the symbol.

For STANDARD accounts all forex instruments have a contract size of 100 000 units. For MICRO accounts all forex instruments have a contract size of 1 000 units.

For instance, if the base currency for your trading account is USD, your leverage is 1:500 and you are trading 1 lot EURUSD, the margin will be calculated like this: (1 * 100 000/500) = 200 Euros

Euro is the primary currency of the symbol EURUSD, and because your account is USD, the system automatically converts the 200 EUROS to USD at the actual rate.

9) What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. Using stop loss is useful if you want to minimize your losses when the market goes against you.

10) What is take profit?

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders. Take Profit points are always set below the current ASK price on SELL, or above the current BID price on BUY.

11) What payment options do I have to deposit/withdraw money?

We offer a wide range of payment options for deposits/withdrawals: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. As soon as you open a trading account, you can log in to account page, select a payment method of your preference on the Deposits/Withdrawal pages, and follow the instructions given.

12) How long does it take for funds to reach my bank account?

It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.

13) What is the difference between demo and real accounts?

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the demo accounts. Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account.

14) Can I change my account type?

It is not possible to change your account type, but if you wish to open an additional account you can easily do that in the account page at any time by choosing the account type of your preference.

15) Who is IB?

IB stands for "Introducing broker" - a person or a company that refers clients and receives commission for their trading.

16) What does Active client mean?

Active client denotes a client account which has cumulative personal funds of 100 or more USD in all their accounts, has at least five valid orders closed within the last 30 days before the current date.

17) What trading platforms do you offer

We offer different trading platforms. You can open both demo and real accounts on all the platforms we offer. All platforms are available for PC, via web browser and as a mobile application in AppStore and on Google Play.

18) Can I trade with my Android/iOS device?

Yes you can trade in mobile devices. Visit our platforms page to find detailed instructions on how you can download iOS/Android device.

We want to empower people to become the best investors they can be. By offering a universe of possibilities and choices on our user-friendly platform, we are removing barriers to make investing accessible to everyone: beginners or experts. You get access to a wide variety of products on more than 50 global exchanges to have the freedom to invest the way you like. In our world, you also get great value for money. So, without compromising an inch on the quality, security and range of our investment services, we offer incredibly low fees. Prioritising your needs has helped us become the leading European online broker. Our 2+ million clients and 90+ international awards are proof of our success.

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